Core Area System Transformation
System Transformation
Digital Transformation
System + Process Optimization
Testing of systems and synergies, process check & optimization, planning & implementation of system changes, support throughout the entire process and much more ...
A future-proof business model is called: "Interaction of man and machine"
Review of your system structure in your market
A complete check of all your systems and connections to maximize performance later. The question: "What makes sense, what doesn't – what do YOU in particular need?"
A tip in advance:
A tip in advance:
Avoid stand-alone solutions
Creation of a project plan & implementation
Once it has been determined which systems need to be connected and/or replaced, a detailed planning tailored to you and corresponding introduction will take place, as well as sustainable maintenance on my part.
Support and coaching of technical know-how
Introduction & maintenance completed, I will not leave you alone, but coach you and your employees on the technical functionalities in order to maintain the maximum potential of time savings and performance in the long run.
Digital Transformation System Landscape
System Transformation
What is meant by a system transformation today?
These two terms are often accompanied by a complex structural change at first, which one has in mind, but such a transformation is also appropriate if systems such as the booking engine are already being replaced. It is not necessarily necessary to replace your entire system landscape at once, as often only minor adjustments are necessary to achieve better performance. This can sometimes mean from small to far-reaching functionality extensions or the automation of processes and thus relief for staff.
Before changing a system, you should clearly ask yourself what the goal of this transformation is and does the selected system meet all the necessary requirements.
Before changing a system, you should clearly ask yourself what the goal of this transformation is and does the selected system meet all the necessary requirements.
What are my requirements here?
Step-by-step plan for optimal system transformation
And how we do it for our customers:
1
Clarity
What are the current challenges or limitations with the system that cost me either sales, competitiveness or time in terms of personnel?
It is essential that either a classic list or a flipchart is used to visually show what challenges exist and what priority they have. Only when the challenges are concretely identified and clear can we start looking for an optimal solution. An equally important question and necessary step is the definition of "Who does this affect?" Often, in the first step or even under certain circumstances, people do not even think about which departments/people are affected by this system transformation in everyday life. That's why you should involve key decision-makers in your transformation from the start.
It is essential that either a classic list or a flipchart is used to visually show what challenges exist and what priority they have. Only when the challenges are concretely identified and clear can we start looking for an optimal solution. An equally important question and necessary step is the definition of "Who does this affect?" Often, in the first step or even under certain circumstances, people do not even think about which departments/people are affected by this system transformation in everyday life. That's why you should involve key decision-makers in your transformation from the start.
2
Focus
Prioritize the challenges shown and listed above according to a weighting, so that you create an order of which points/functionalities are mandatory, that the new system has them and which are optional and thus a complementary addition. The weighting is very individual and is usually based on the largest deficit that exists in the status quo.
It is also quite possible that the system being sought cannot solve all the deficits that have been identified. Therefore, always prioritize in a value-neutral and focused manner: "Which functionality solves my identified deficits?"
It is also quite possible that the system being sought cannot solve all the deficits that have been identified. Therefore, always prioritize in a value-neutral and focused manner: "Which functionality solves my identified deficits?"
3
Compatibility
It is important to note that with a new system, which optimally solves the deficits you have identified, you do not simultaneously create new ones in an active exchange, for example by having to spend massive time resources of yourself or your employees on it. This can be a case if there is no automated interface to your existing systems or if the new system maps such complex structures that no one understands you. It should be noted here that the new system is evaluated in a value-neutral manner and that personal feelings do not cloud the view of functionality. So always make sure that the new system has an interface connection to your remaining systems. Regardless of her personal weighting mentioned above, the point "interface" should be given just as much weight as her biggest deficit to be solved.
4
Frankness
Once the above points have been clearly structured, you can now inquire which systems solve your deficits most effectively in the long term. Be open to the perception of a wide variety of providers and not biased if, for example, the company's website is not appealing, because the goal is to systematically solve the deficit you have identified.
Often, several providers are equally specialized in the deficit you are looking for, so it is advisable to create a classic pro and con list, its prioritization and supplemented by other optional services.
Often, several providers are equally specialized in the deficit you are looking for, so it is advisable to create a classic pro and con list, its prioritization and supplemented by other optional services.
5
Testing
Most providers either offer a detailed demonstration of an artificial account in the appointment to get to know you or even a test access for you afterwards, so that you can take your time to look at the solution and try it out for yourself.
It is often advisable to ask for reference customers, contact them afterwards and ask about their experience and original reasons for their change. Most of them have already gone through the above-mentioned process and provide valuable insights for their own change.
It is often advisable to ask for reference customers, contact them afterwards and ask about their experience and original reasons for their change. Most of them have already gone through the above-mentioned process and provide valuable insights for their own change.
6
Cost
Once a selection of system providers has been made and there should be at least two, there is a not entirely irrelevant point, the costs. Even if you have found a system that solves all the deficits you have pointed out, it is not advisable to purchase it at any price.
In principle, the provider has room for negotiation, so you should use comparable products and renegotiate the initial offer accordingly. If you have two favorites and at the same time a larger price range of both, you should use your prepared pros and cons list and discuss with the project team which functionality is worth which price for you. Also pay attention to one-off costs for e.g. setting up a system, which can sometimes be quite expensive. You should also have complete cost transparency shown to you, not that hidden costs are incurred after a certain period of time.
In principle, the provider has room for negotiation, so you should use comparable products and renegotiate the initial offer accordingly. If you have two favorites and at the same time a larger price range of both, you should use your prepared pros and cons list and discuss with the project team which functionality is worth which price for you. Also pay attention to one-off costs for e.g. setting up a system, which can sometimes be quite expensive. You should also have complete cost transparency shown to you, not that hidden costs are incurred after a certain period of time.
7
Implementation
The system has been selected, the contract has been signed, and now it's time to implement the transformation and the system change. Discuss with your assigned project manager your time horizon in which you want to and can make the change. It is not necessarily advisable to change, e.g. in the peak phase of your business. Have your project manager send you a project folder with your timeline, where milestones or activities are shown, for example. This is the best way to track at any time when which step has to be taken and which are still open. This document can and should be shared within the project team so that the work is divided into departments.
It is important to remember, and this applies in both directions, that you tell your new system provider which existing system partners you should notify and dock to their interface. Nevertheless, their existing system partners should be informed that a change will take place. A little tip, such a system transformation also offers the opportunity to rethink an outdated setup of settings and not simply adopt it into the new system. It's similar with a move, where you have the chance to think anew and start. Last but not least, it is advisable to point out and prepare the entire hotel team for the change in the next moment. A staff meeting or an internal report is suitable for this purpose.
It is important to remember, and this applies in both directions, that you tell your new system provider which existing system partners you should notify and dock to their interface. Nevertheless, their existing system partners should be informed that a change will take place. A little tip, such a system transformation also offers the opportunity to rethink an outdated setup of settings and not simply adopt it into the new system. It's similar with a move, where you have the chance to think anew and start. Last but not least, it is advisable to point out and prepare the entire hotel team for the change in the next moment. A staff meeting or an internal report is suitable for this purpose.
8
GoLive
For the day of your system change, you should not plan any parallel projects or topics so that the full attention and thus a smooth exchange of both systems can take place. Depending on the type and size of the system transformation, it may be advisable for your project manager or trainer of the new system to be on site at your site and for you to carry out this together in person.
Often these changes also happen in live operation, so it is helpful if an experienced user of the system looks over your shoulder at the beginning.
Often these changes also happen in live operation, so it is helpful if an experienced user of the system looks over your shoulder at the beginning.
9
Everyday life
Now the most interesting part of their system transformation begins, the daily implementation and improvement of their status quo. Especially in the first 3 months after your change, it is advisable to stay in close contact with your project manager or trainer in order to make any necessary fine adjustments or adjustments to achieve the maximum effect of your transformation.
During this period, follow daily that the deficits you have shown are gradually decreasing and disappearing completely in the medium term. You and your team should be just as patient with your new system, because remember, your deficits did not arise overnight.
During this period, follow daily that the deficits you have shown are gradually decreasing and disappearing completely in the medium term. You and your team should be just as patient with your new system, because remember, your deficits did not arise overnight.